Tue, 8:00 · Tyre change
SMS
Autohaus Huber: Your tyre change appointment on Tue, 8:00. We look forward to seeing you!
Book appointments
For the services you release – a tyre change, for example. The confirmation arrives by SMS.
LISA Call Assistant
Every call.Answered.
When your team can't pick up, LISA does – after hours, at the weekend or when every line is busy. She books appointments, takes down requests in full and puts callers through to the right person.
Call · Autohaus Huber0:00
Forwarding
Your number stays.LISA steps in.
Your customers keep calling your business number. In your phone system you decide when a call goes to LISA – for example after hours or when the line is busy.
- 1Your customer
calls your business number as always
- 2Your business number
forwards to LISA according to your rules
3LISA answerstakes down details, books appointments or records a callback request
- 4The right person
takes over when needed – during your opening hours
You decide when LISA picks up.
10:15 · Your team answers
You decide when LISA picks up.
LISA Your team · Open 7:30–18:00
22:04 · Dealership closed
Everyone's gone home. LISA hasn't.
Setup
Three stepsto go live.
No new phone system, no new number for your customers. We set up LISA together with you.
- Your LISA number+43 1 234 •• ••
LISA · Autohaus Huber Ready1Get your number
The LISA team provides you with your own LISA phone number.
- Your phone systemOutside opening hoursto LISAWhen busyto LISANo answer after 20 secondsto LISA2
Forward your calls
In your phone system or with your provider, you set up forwarding to this number. We'll help you.
- LISA Call Assistant enabledTransfer targetsAAnna · ServiceMMarkus · SalesLive3
Go live together
Together we decide how LISA answers, which appointments she books and who she hands over to. Then LISA is live.
You tell us when LISA should pick up – we set up the rest together.
Talk about setup Shared Intelligence
She knows what she's talking about.And never forgets.
The Call Assistant works with Shared Intelligence – the shared knowledge of all LISA products. Before the call, LISA knows what she needs to know. Afterwards, everything lands where your team needs it.
Before the call
Your dealershipOpening hours, services, free slots
Your DMSCustomers, vehicles, history – depending on the connection
Your knowledgeReleased in the Knowledge Base
Earlier callsWhat it was about last time
Your rulesHow LISA answers and hands over
After the call
Summary & outcomeIn customer communication
Matched in the DMSSabine Wolf · DMS ID 104 233
Customer profileMore complete with every contact
Works with all leading DMS systems. Scope depends on the DMS connection.
With every contact she knows your customers better.
From calls, emails, appointments and conversations at the dealership, LISA builds a customer profile – and it grows with every contact. So next time, LISA knows how best to help.
MB
Martina Berger
Customer profile · Created by LISA
Calls 0 Scribes 0 Emails 0
Customer summary
- LISA is getting to know this customer …
Talking points
- Offer the autumn tyre change – in the morning
- Send the invoice by email
On the phone
Not just answering.Getting it done.
Licence plateW-48213K
Mileage62,400 km
Courtesy carYes
“W as in Wien, 4-8-2-1-3, K as in Konrad – correct?”
Take down requests
Licence plate, mileage, preferred date, courtesy car: LISA asks and reads back what matters.
AConnecting to Anna · Service
Put callers through
During opening hours, LISA connects callers to the right person – service, sales or whoever you choose.
SWSabine WolfCallback requested · tomorrow morning
Log callbacks
If nobody is available, LISA records a callback request. Your team sees it first thing in the morning.
The comparison
Not just another phone bot.A colleague on the phone.
Many AI phone bots pick up and take notes. LISA knows your dealership – and gets things done.
Typical AI phone bot
The conversation
Often follows a rigid script
The knowledge
Knows only what's in the script
Your DMS
Not connected to your systems
Regular customers
Every call starts from zero
The outcome
A message to call back
For your team
A voicemail or an email
The bigger picture
A stand-alone tool
LISA Call Assistant
The conversation
Understands free speech and asks follow-up questions
The knowledge
Knows your dealership and the knowledge you release
Your DMS
Connected to your DMS – every call with the right customer and vehicle
Regular customers
Recognises callers and knows what it was about last time
The outcome
A booked appointment, a complete request or a direct transfer
For your team
Summary, outcome and transcript – with the right customer in the DMS
The bigger picture
Part of LISA: Chat, Website Widget and Co-Workers share the same knowledge
Hear for yourselfhow LISA handles calls.
In the free demo you hear LISA live on the phone – with the questions your customers really ask. Afterwards you know whether she fits your dealership.
MB
Martina Berger
Incoming call · Autohaus Huber
Customer communication
Who called?All at a glance.
Every call lands in your overview: who called, when, for how long – and what came of it. One click shows the details, the appointment and the transcript.
Customer communication
MB
Martina Berger
Today, 22:04 2 minAppointment booked
- Phone
- +43 664 123 45 67
- DMS ID
- 204 117
- Vehicle
- Compact SUV · 2022
- Licence plate
- W-20417B
↳ from the DMS
Tyre change for stored wheel sets booked: Tuesday, 8:00. SMS confirmation sent.
Booked appointment
Tyre change – complete wheels
- Date
- Tue, 4 November
- Time
- 8:00–8:30
- Assignee
- Unassigned
Recording · 1:52
Conversation transcript
Hello, I'd like an appointment for a tyre change.
Of course! Are your tyres stored with us?
Yes, they are.
Then I have Tuesday at 8:00 free. Does that work?
The outcome at a glance
Appointment booked, callback requested, put through: your team sees right away what needs doing.
Summary and transcript
Every call with a summary, the collected details and the full transcript.
Tick it off together
Whoever handled it marks the call as completed. Everyone knows what's still open.
Enquiries via the Website Widget land in the same overview.
What would this look like with your calls? We’ll show you.
Book a demo Automation
After the call,things keep moving on their own.
Does something need to happen after a call? Create a workflow that starts afterwards – or a Co-Worker who keeps an eye on it.
Workflow
Starts after the call and does what you define.
For example
- Call about salesPush message to the sales team
- Every callCall details by email to the person in charge
- Callback requestedFind the customer in the CRM and send a follow-up email
Co-Worker
Keeps an eye on what's still open after calls – on a fixed routine.
For example
- Every morning at 8:00Check open callbacks and remind the team
- After the workshop appointmentFollow up with the customer in writing
- Documents missingRemind the customer politely
Pricing
Call Assistant plus the whole LISA ecosystem.From € 224 a month.
A location price based on the size of your business, plus € 29 for everyone who works with LISA. It covers not just the Call Assistant but also LISA Chat, Website Widget, Scribe, Workflows and the Knowledge Base.
1How many people work at your location?
20
2How many LISA user licences do you need?
Usually about a third – everyone else still benefits.
5
LISA Medium
€ 495
per month, excl. VAT
Included per month
10 hours of Call Assistant
up to 14,1 hours with the included LISA Credits
Every additional minute: 4 LISA Credits
Included in every user licence
Call Assistant · 2 hoursWebsite Widget · 50 messagesScribe · 30 audio and 5 video recordingsLISA Chat · unlimited*Workflows · unlimited*Knowledge Base · 50 GB storageLISA Credits · 200 credits
The allowances of all licences are pooled for your location. 1 Call Assistant minute equals 4 LISA Credits (€ 0.025 per credit). * Individual resource-intensive actions may use LISA Credits. Some App Store connections are billed in LISA Credits, too. All prices per month, excl. VAT.
Frequently asked questions
Good to know.
No. Your customers keep dialling your business number. You forward calls to the LISA number we provide.
Whenever your phone system forwards the call – for example after hours, when the line is busy or when nobody answers. You set this in your phone system or with your provider, and we help.
Yes. At the start of the call, callers agree by pressing 1 before LISA takes the call. Anyone who prefers not to can be put straight through to your team.
Appointments for the services you release for the Call Assistant, such as a tyre change. Other requests LISA records in full as a callback request.
During opening hours, LISA puts the caller through to the right person. Outside them, she takes down the request in full and your team sees it in the overview.
Your team, in LISA's customer communication – with summary, outcome and transcript. Whatever is done gets ticked off.
Better together.One team. One knowledge.
Justask LISA.
Is LISA right for your business? How much effort is the setup? Book a free appointment and we'll answer every question together.