Knowledge stuck in heads

Gerti is retiring.
Her knowledge stays.

30 years in the house: every regular customer, every exception, every trick in the DMS – and most of it isn't written down anywhere. Teach it to LISA while Gerti is still here. Afterwards your team asks LISA. Like Gerti, only any time.

Before someone leaves,LISA learns along.

Gerti talks – the team learns.
Gerti's last weeks
Knowledge Base · new
Gerti's goodwill rules
from Scribe · for the whole team

Gerti talks – the team learns.

Scribe takes notes, the note goes into the Knowledge Base. From then on everyone can read it and ask LISA – in Gerti's words.

Some things are for the boss only.
Next generation
Knowledge Base · Management
Special terms with the tyre supplier
visible to management only

Some things are for the boss only.

What the senior boss agreed with suppliers belongs to management. LISA shows it only to those who may see it.

IT support without a ticket.
Mon · 08:20
LISA Chat
Clear the print queue
IT handbook, p. 3

IT support without a ticket.

The printer at the desk is stuck, the password for the manufacturer portal is gone: your team asks LISA instead of the one colleague who knows.

This is how your team asks LISA

How did Gerti do it?LISA still knows.

The new colleague asks in her first week – and gets Gerti's answer from the Knowledge Base, with the source.

Goodwill

Ask LISA a question...

Taught: in conversations with Scribe, from documents and notes – kept in the Knowledge Base.

Protected: what's for management only is seen by management only.

Asked: by anyone on the team, any time – with the source.

Knowledge doesn'tretire.

Retirement, next generation, resignation: what your people know, they teach LISA. Then everyone who may know it can ask – any time.

30
years of knowledge kept
0
questions left waiting
1
answer with a source
LISA

Justask LISA.

Is LISA right for your business? How much effort is the setup? Book a free appointment and we'll answer every question together.