Privacy
For customers of dealerships
When you talk to LISA on the phone or in the chat on a dealership's website, these privacy policies apply.
Privacy policy for this website
Introduction
At The Vienna AI Company, we respect your privacy. We believe that the less we know about you, the better; that is why we aim to limit the information we collect to the minimum necessary. The purpose of this privacy policy (“Privacy Policy”) is to inform you in detail what personally identifiable information or personal information we collect from you when you use our website, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information.
We reserve the right to change this policy, which we will do through online posting. We use your data solely to provide you with services in which you enroll.
For purposes of this Privacy Policy, the terms “VAIC”, “The Vienna AI Company”, “we,” “us” and “our” refer to the company VAIC FlexKapG; the term “website”, “service” and “product refer to the this website and related services; and “you” refers to you, as a user of the website as applicable.
Who We Are
VAIC FlexKapG is an Austrian company located at Argentinierstraße 23/15, 1040 Vienna. We comply with the European law for Data Protection (“GDPR”).
What Information We Collect And How We Use It
We collect solely information that is necessary to provide you with our services and to improve our product.
Email Address and Company Name (Optional): You have the option to subscribe to our newsletter services. In order to send you informational and promotional emails, we collect your company name and the provided email address. You can always opt out of our newsletter by pressing “Unsubscribe” or similar at the bottom of a promotional email. Legal basis Art. 6(1)(b) and Art. 6(1)(f) GDPR.
Usage Data: To improve our services we periodically collect pseudonymized data about the number and types of devices you use, the operating systems installed on those devices (e.g., iOS, macOS), the version of the app, the language setting, used features, performance data and others. Your usage data is linked to a pseudonymized customer and device ID. We cannot resolve your name or other personal information from this data. We anonymize this data after two years. If you do not want us to collect this data, don't use this service - Legal basis Art. 6(1)(f) GDPR.
How Long We Store Your Data For
We store your data for as long as Austrian law requires, or as is necessary for the fulfillment or the initiation of a contract, or as long as we claim legitimate interests. After the expiration of that period, the corresponding data is routinely deleted or completely anonymized. We clarify that the provision of personal data is partly required by law (e.g., tax regulations) or can result from contractual provisions (e.g., information on the contractual partner).
Data Processors
Depending on the usage of our services your personal data might be processed by the following services:
Loops
Email service provided by Astrodon Inc.
Data Handling: Email sending, email receiving, newsletter subscription handling.
Location of Data Processing: EU, USA
Privacy Policy: https://loops.so/privacy
Vercel
Hosting service provided by Vercel, Inc.
Data Handling: Hosting of website and API endpoints, anonymous website visitor statistics (Vercel Web Analytics, no cookies)
Location of Data Processing: EU, USA
Privacy Policy: https://vercel.com/legal/privacy-policy
PostHog
Error and analytics service by PostHog Inc.
Data Handling: Basic app usage, error reports, generation logs, surveys, feature flags
Location of Data Processing: EU
Privacy Policy: https://posthog.com/privacy
Your Privacy Rights (Under GDPR)
Right to Access. You can request SwiftyLaunch to provide you with information on how we collect, use, and store your personal information, and to provide you with a copy of your personal information we store.
Right of Rectification. You can request that we correct inaccurate information about you.
Right to Delete. You can request that we delete information collected about you, given that we are not required by law to preserve it, that it is not necessary for contract fulfillment and that we can still identify your records.
Right to Object. You can object to the processing of your information in certain cases, as well as request that SwiftyLaunch does not use your personal information for direct marketing purposes.
Right to Data Portability. If requested, we will provide you all data under our control in common, machine-readable formats. If requested, we will provide you with instructions to obtain your data, in cases where we do not have direct access.
Responsible Body for Data Privacy
Responsible body for the processing of personal data within the meaning of the law. Art. 4 (7) GDPR :
VAIC FlexKapG, Argentinierstraße 23/15, 1040 Vienna
Email: privacy@aicompany.at
If you have questions regarding data protection or would like to exercise your rights under the GDPR (e.g. access, rectification, or erasure of your personal data), you may contact us at: vladislav@lisa.aicompany.at
We will process your request in accordance with applicable data protection laws.
Contacting You
We may use your contact information to communicate with you about our product, diagnostic data and error reports, provide support, and send you other information such as product updates and announcements. You can opt out of news and announcements by unsubscribing from our newsletter.
Breach Notification If the confidentiality of customer data is breached, we recognize our responsibility to our customers and to the public to disclose the nature of the risk and provide a transparent account of the events without undue delay. At a bare minimum, we must inform the applicable supervisory authorities as required by law and regulation.
Consent for Underage Enrollment Those under the age of 16 may not use the services without the consent or authorization of their parent or legal custodian.
Updates to Our Privacy Policy At our discretion, we may make changes to this Policy and note the date of the last revision. You should check here frequently if you need to know of updates to our Privacy Policy. We maintain the right to inform you of substantive changes via email. Previous versions of this page will be made available.
Glossary
Pseudonymization
Pseudonymization is the processing of personal data in such a manner that the personal data can no longer be attributed to an identified or identifiable natural person without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
Last Updated: June 21st, 2025